Shipping & Delivery Policy

GENERAL SHIPPING & DELIVERY TERMS

• All parcels are delivered by courier service. Store pick up is not available. 
• If the dispatch day falls on Public Holidays, Saturday or Sunday, dispatch will be on the next working day.
• All transit time are subject to courier transport conditions and volume of parcels traffic.
• If we are unable to meet the estimated delivery date, we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of the late delivery.
• We are not responsible for wrong or undeliverable addresses.
• In case the courier service returned the parcel due to wrong address, we will contact buyer immediately through phone or email. Shipping fees are payable by buyer for re-delivery. The order is considered complete if there is no reply at all for 7 days. After 7 days, re-delivery is applicable depending on stock availability or refund will be issued should stock went out.

 

When will I receive my order?

After your order is verified and payment has been cleared (immediate for IPAY88 option or bank deposit option via RHB transfer), we will ship out your order within the following time frame:

• West Malaysia: 2- 3 working days (Except Sundays and Public Holidays)

Note: Your tracking number will be available on the courier tracking site in the next 24 hours with the details of the courier partner in the same notification e-mail.

However, we are unable to guarantee that all orders will be delivered within the stipulated time frame. PETSHOP.COM.MY shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery. If you are unavailable to collect your delivery, our delivery company may leave a card giving you instructions on either re-delivery or collection from the delivery company.

 

What are the shipping/delivery rates?

West Malaysia

Standard Delivery charges :-

• PETSHOP.COM.MY charges a flat RM15 shipping/delivery rate per order for deliveries to the whole of West Malaysia.

 

• Order of RM150 and above will be eligible for **FREE Shipping 

**FREE SHIPPING EXCLUDE THE FOLLOWING CATEGORIES

- Cat Litters, Cages, Scratching Post & certain oversized item might be incurred additional subcharge based on weight

 

 Our operation cut off time is 3pm on weekdays (Monday to Friday). Any order made after 3pm will be bring forward to the next working days. 

** Our delivery times is counted based on Working Days.

 

Do you deliver during weekends and holidays?

Our courier partners are unable to deliver during weekends or public holidays. 

 

Can I cancel my order after order has been shipped?

Unfortunately we are unable to accommodate to your request for cancellation once the item has been shipped.